Returns & Exchanges
At Los Compadres Distributor, we prioritize the freshness and quality of our food products. If your order arrives damaged or incorrect, please notify us within 24 hours of delivery to initiate a return or replacement.
Inspect Your Delivery
Thoroughly check all perishable and non-perishable items upon arrival to ensure they meet our quality standards and match your invoice.
Contact Customer Support
Email our support team with your order number and clear photographs of any damaged goods or discrepancies within one business day.
Receive Return Authorization
Once reviewed, we will provide a Return Merchandise Authorization (RMA) number and specific instructions for the pickup or disposal of the items.
Processing Your Refund
After verification, a credit will be applied to your original payment method or your wholesale account balance within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing